Digital Returns:

Non-Eligible

No returns will be granted for purchased digital content.

Upon purchasing, if your connected network failed during download send us an email to primemelody.info@gmail.com

Your email must include the information below:

• Your name
• Item number
• Order number
• Date of purchase
• Confirmation Number

If your claim does not follow the guidelines  above, we are still willing to review your claim.

Within 30 days from date purchase, refunds may be accepted. All returns and refunds will be reviewed case by case.

To be eligible for a return, the item must be:

• In the same condition you received it
• Unopened in the original packaging
• You must be able to prove proof of purchase

Your claim must follow the guidelines mentioned above, if your claim does not, we are still willing to review your claim.

If an order arrives to you with distinct shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, or the product is otherwise damaged, please contact us immediately. We accept no responsibility for user-initiated damage and/or loss of parts incurred during use of product.

Please save all original packaging material and paperwork.

Once your return is being processed, you will be updated with the status. If your return is approved you will receive the credit back via the original form of payment. Please note that credit card returns can take up to 7 business days.

You will be responsible for paying for your own shipping costs for returning your item unless the item was received damaged. The cost of the original shipping will be deducted from the total refund amount.

Still have questions about our policy? Feel free to contact us through email at primemelody.info@gmail.com